What is TimberEquipment.com?
TimberEquipment.com is the online trading post & marketplace for logging, sawmill, pallet and wood processing equipment. It allows industry professionals to sell surplus equipment or look for a deal on forest products equipment or machinery. Users can browse the site, but only registered members can participate in auctions, create watches or post items for sale. Registration is free. To register, click here.

How do I sell an item?
You can either sell an item via our online auction service or trading post classifieds. The online auction is an eBay style auction. This service is ideal for those looking to sell small lots or the occasional machine/piece of equipment. The classified section works well for machinery dealers or those looking to have a consistent advertising presence.

Auction Seller's Guide
In order to post an item to be auctioned, you must first register. Simply click on the "Register" link. Choose a user name which you can easily remember, and fill in the other required fields. Your password will automatically be generated and emailed to you. You can change your password at any time by choosing the "Member Services" option and then clicking the "Change Your Password" link. Follow the instructions on the screens to fill out your billing and auction information. For a complete guide to selling an item using the TimberEquipment.com auction service, click here.

How do I buy an item?
You can either look through the classifieds section and directly contact the seller about the item or use our online auction service. You have to be registered to participate in the online auction service. Registration is free, and it costs nothing to buy an item using our auction service. The Site is supported by seller listing fees and/or transaction fees.

Search the Site for the item you want to bid on. Login using the password that was e-mailed to your account, and indicate the maximum price you are willing to pay. Be aware that a bid is a legal contract to buy the item at the price you submit. For a complete guide to bidding on an item using the TimberEquipment.com auction service, click here.

How much does your auction service cost?
There is no fee to post an auction. However, TimberEquipment.com does charge a transaction fee for every successful auction and fees for listing upgrades and additional services. Each auction will last a maximum of 30 days. A seller can re-post an item if it does not sell.

Transaction Fee:
At the time of sale, the seller will be charged a transaction fee based upon the sale price of each time.

Transaction Fee Percentage      7.5% of the closing value

Listing Upgrade & Additional Service Fees
If selected, these fees are charged regardless if an item sells or not.

• Premiere Auctions - These auctions appear on the homepage on a rotational basis with a mini description and price listing for 30 days.    $25
• Featured Auctions - Are posted at the top of the appropriate category and any related search results.    $12
• Additional Pictures - Each auction comes with one free picture. You can add extra images for a fee.    $3 per extra picture

Bold	$3
Color	$3
Icons
Preferred Dealer	Comes with being part of the Preferred Dealer program
Mint Condition	$3
Rare	$3
Warranty	$3

How much does it cost to place an ad in your classified ad section?
Classifieds are sold on a package deal basis. The minimum charge per month is $25 for up to five equipment/machinery listings. Packages are sold on a prepaid subscription basis. IRI accepts checks, wire transfers, and credit cards.

Level	# of Ads	Prices per ad listing
Basic	1-5 ads per month	$25 per month
Dealer I	6-10 ads per month	$45 per month
Dealer II	11-25 ads per month	$108.75 per month
Dealer III	26-55 ads per month	$233.75 per month

For any size order over 55 ads per month, please call and talk to a sales representative about setting up a special advertising program.

Listing Upgrade & Additional Service Fees
(These fees are charged regardless if the item sells or not)

• Premiere Ads - These ads appear on the homepage with a mini picture, description and price listing for 30 days.    $25
• Featured Ads - Are posted at the top of the appropriate category for 30 days, include free bold and color to help set your listing apart.    $12
• Pictures - You can upload up to 3 images.    $3 per picture

Bold	$3
Color	$3
Icons
Preferred Dealer	Comes with being part of the Preferred Dealer program
Mint Condition	$3
Rare	$3
Warranty	$3

Why should I register?
Registering allows you to bid on auctions, post auctions and classifieds, or monitor auctions and ads via our free service. Only registered users can create ad watches to automatically look for items they want to buy without having to repeatedly visit the site. Registering allows you to monitor auctions and be alerted of any price movement. Registration is free and only takes a few minutes to complete.

What fraud protections exist for auctions conducted on your Web site?
TimberEquipment.com does require all users to have a valid e-mail address. Additionally, all sellers must submit valid payment information via a secure server. Unfortunately, user verification on the Internet can be difficult if not almost impossible. Thus, TimberEquipment.com does not certify the identity of any user. TimberEquipment.com cannot and does not confirm each user's purported identity. One way that the Site does provide a system of checks and balances is its user feedback system. This allows users to post comments on particular buyers and sellers, which can help you evaluate other parties before conducting any transaction. For additional levels of security, you may want to consider using in conjunction with TimberEquipment.com a third party escrow service or services that provide additional user verification/online security.

What are your suggestions for safe trading on TimberEquipment.com?
Find out as much as you can about the seller or buyer by reviewing the feedback profile of the other party. Avoid any seller with significant negative feedback. If you are not sure about an item or something looks fishy, ask the seller a question through our online message system. You might also want to look to see if the seller has anything else up for auction. You can learn more about your seller by seeing what items they normally sell. For greater peace of mind, look for the Preferred Dealer icon. These companies have had their identity verified by TimberEquipment.com and are known machinery/equipment suppliers or dealers.

You may also want to consider using an online escrow service in conjunction with a TimberEquipment.com auction. IRI’s preferred escrow service is www.escrow.com.

How can I contact customer service?
E-mail customer service at: , or call 804-550-0323 between 9:00 a.m.- 5:00 p.m., EST.

How do I search for items?
Click on the "Search Ad" or "Search" links on the navigation bar to bring up the advanced search screen. For basic searches, click on the appropriate category or conduct a keyword search on either the auction or classified section homepages. You can search via keyword, category, seller, location, price or, ad type.

What is a Preferred Dealer?
The Preferred Dealer Program is a special marketing program open only to leading (machinery/product/service) suppliers and equipment dealers. These buyers/sellers receive special benefits for being part of the program and are checked to verify that they are reputable machinery/equipment suppliers or dealers. In order to participate in the program, a company must agree to fairly stringent standards. While TimberEquipment.com cannot guarantee that these companies will always act in an ethical manner, seeing the Preferred Dealer icon should give you extra confidence that the seller’s identity has been verified. For more information on the program, click here.

What is the Purchase Now option?
Purchase Now allows a buyer to immediately buy an item by paying the stated price in the auction or classified listing. This is a contract to buy. Do not select the Purchase Now option unless you intend on buying the item listed at the stated price.

Do you offer escrow services for online auctions on your site?
Yes, IRI has partnered with www.escrow.com to offer online escrow payments. This process basically allows both parties to conduct a transaction with complete peace of mind.

How can I monitor classified ads without having to repeatedly visit your site?
TimberEquipment.com allows users to automatically be notified by e-mail when ads that meet your criteria are posted. This allows you to keep on top of the latest deals without having to visit the site everyday. To sign up for an ad watch, click "Ad Watch" and follow the directions.

How do I contact the seller in an auction?
Use our efficient message service at the bottom of the ad or auction listing. This will allow you to automatically forward a message to the other entity’s

How does the feedback system work?
The auction feedback system allows users to post comments about both buyers and sellers. This system will help shape your reputation and can impact how others look at you. You will be only be able to leave feedback for auctions that you posted or on which you bid. Remember that any feedback you leave is permanent. Think before you post feedback and try to resolve any dispute before resorting to posting negative feedback. Make sure that your comments are factual and fair.

What are the payment options that you offer?
The only time you will have to pay to use the site is when you place a classified ad or auction listing. Buyers never pay to use the service. Sellers can pay via credit card, PayPal, or electronic check transaction. High volume sellers/advertisers can setup a standing account to be billed once per month or as part of an existing advertising campaign. For more information on establishing a standing account, call our sales department at 800-805-0263.

I lost my password. How can I get a new one?
Click the "Lost Password" link below and follow the directions on the screen. Your password will be re-emailed to your current e-mail account.
Lost Password

If you continue to have problems,contact the site administrator at

Is your site secure?
Yes, TimberEquipment.com uses industry standard encryption to protect financial information sent through our system. However, TimberEquipment.com cannot guarantee the security of or control the use of financial information once it gets into the hands of a third party.